Privacy Policy
Last updated: January 21, 2026
This Privacy Policy describes how Mel’s Events LLC (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website melsevents.com, use our booking services (via WordPress, Goodshuffle, Booqable, or similar integrations), submit inquiries, or interact with us.
We are committed to protecting your privacy and handling your data responsibly. By using our website or services, you consent to the practices described here. If you do not agree, please do not provide your information.
Information We Collect
We collect information in these ways:
- Directly from you:
- When you submit quote requests, booking forms, inquiries, or reservations (name, email, phone number, billing/shipping address, event details, payment info).
- During phone calls, emails, or in-person consultations.
- Phone numbers for SMS/text communications (e.g., booking confirmations, delivery updates, review requests).
- Automatically:
- Device info (IP address, browser type, device type, OS).
- Usage data (pages visited, time spent, referral sources).
- Cookies and similar technologies (see Cookies section below).
- From third parties:
- Booking platforms (e.g., Goodshuffle or Booqable) may share data for processing reservations.
- Payment processors (e.g., Stripe) for secure transactions.
We do not collect sensitive data (e.g., health, race) unless required for a specific event.
How We Use Your Information
We use your data to:
- Process quote requests, bookings, reservations, deliveries, and setups.
- Send transactional communications (e.g., confirmations, on-our-way texts, pickup reminders).
- Send SMS/text messages for booking updates, delivery notifications, or review requests (with your consent).
- Improve our services, analyze usage, and prevent fraud.
- Comply with legal obligations or respond to requests.
- With consent: Send promotional offers (you can opt out anytime).
SMS/Text Messaging
We may send SMS messages related to your bookings (e.g., confirmations, delivery updates, review requests). You consent by providing your phone number during inquiries or bookings. Messages may include links or your contact number.
- Opt-out: Reply “STOP” to any message.
- Help: Reply “HELP”.
- Msg & data rates may apply.
- Frequency varies (typically 1-5 per booking cycle).
- We do not sell your phone number.
Sharing Your Information
We share data with:
- Service providers (e.g., Twilio for SMS, payment processors, booking software like Goodshuffle/Booqable).
- Affiliates or partners for service fulfillment.
- In business transfers (e.g., merger).
- As required by law or to protect rights/safety.
We do not sell your personal information.
Cookies and Tracking
We use cookies for essential functions (e.g., session management), analytics, and preferences. Third parties (e.g., Google Analytics) may place cookies. You can manage cookies via browser settings, but this may limit site functionality.
Your Rights
You have the right to:
- Access, correct, or delete your data.
- Opt out of marketing/SMS.
- Withdraw consent (may limit services).
- For CA residents (CCPA): Request data details, opt-out of sales/sharing, or delete.
Contact us to exercise rights. We may verify your identity.
Data Security
We use reasonable measures to protect data, but no method is 100% secure.
Children’s Privacy
We do not knowingly collect data from children under 13. If we do, we will delete it.
Changes to This Policy
We may update this policy. Changes will be posted here with an updated date.
Contact Us
Mel’s Events LLC
Orlando, FL
Email: info@melseventsllc.com
Phone: (407) 618-4887
